HOW MUCH THE SHIPPING COSTS?
For all orders in Italian territory the shipping costs are set at €8.00 (for cash on delivery the price is increased by € 4.00).
N.B. For Livigno, duty free zone, there is a contribution of customs clearance of € 30.
For this destination are only accepted payment by credit card or bank transfer.
HOW LONG IS THE DELIVERY?
The shipment of goods, from our office, is generally carried out the business day following the occurrence of the receipt of the order. Sometimes finding some items may result in the delay of delivery of an additional day.
Once shipped the goods, the goods are delivered in 24/48 hours throughout Italy through courier.
WHAT HAPPENS IF THERE IS NO ONE AT HOME AT DELIVERY?
The branches hold in storage the package for a few days and contact e-napolistore.it to have provisions about. It's possible to pick up your order at the branch upon our permission or change the delivery address.
WHAT SHOULD I DO TO WITHDRAW FROM THE PURCHASE?
E-napolistore.it recognizes the right of withdrawal as per regulations. The deadline to exercise this right is 14 days as required by law.
By that date, the customer is required to send notification via e-mail at email@example.com With the shipment of the communications, the customer is required to send through courier, the goods in appropriate packaging so as to ensure its integrity during transport.
This packaging, as for the written notice must be sent within 10 days of receipt of goods purchased at: Napolistore Srl c / o Via Fonseca 1, 80035 Nola (Na). Within 14 days of receipt of the registered letter and the goods, E-napolistore.it make the transfer of credit for the exact amount the customer has paid for the purchase of merchandise (including any shipping) on bank details communicated by the customer.
The only cost that the customer has to support to exercise the right of withdrawal, is the cost of shipping courier to send the goods at our office.
WHAT ARE THE RULES OF ACCEPTED PAYMENT?
They allowed the following methods of payment:
- By credit card using Visa, Mastercard. The system of payment by credit card is secured by Paypal.
- Through PayPal, the payment solution more secure, easy and fast. PayPal is the world leader in online payments; is free for buyers, payment is secure and accepts payments by credit card.
- Through mark in cash on receipt of goods directly to express courier making the delivery.
- By bank transfer payable to Napolistore sas
In reason for payment remember to indicate the number of your order.
N.B. For Livigno we only accept payments by credit card or bank transfer.
IS IT POSSIBLE TO ORDER A PRODUCT NOT IN THIS ELECTRONIC CATALOGUE?
We do not accept orders of goods not present in the online catalog.
ITEMS FOR SALE ON-LINE CAN BE FOUND ALSO IN STORES?
The items for sale online are also present in the stores. In any case, to be sure, just contact customer service.
PRICES ON THIS WEBSITE INCLUDE VAT?
Yes. All prices on this website include VAT.
PRICES ON-LINE ARE ALSO APPLIED TO OUR STORES?
The prices are the same at our stores.
IF I CAN NOT MAKE THE ORDER FOR CONNECTION PROBLEMS OR THE SERVER, HOW CAN I ORDER?
If you want to place an order but have difficulties in forwarding the same to connection problems or server, you can still order what you want. Email us at firstname.lastname@example.org with a list of items you want to buy (code, size, quantity, preferred form of payment, delivery address, phone number), we will take care to place the order and confirm it by mail or by phone.
IS IT POSSIBLE TO CANCEL AN ORDER MADE?
Certainly, if carried out in a reasonable time. Just promptly contact our help desk by email at
WHAT I HAVE TO DO IF I RECEIVE MORE NOTICES OF PURCHASE?
If you receive multiple notifications purchasing the reason may be due to the fact that, in the process of placing an order, you clicked several times on the confirmation button. In any case, contact us immediately via email at email@example.com.
WHICH COULD RISK MAKING A PAYMENT WITH CREDIT CARD?
The risks are virtually nil; data on the credit card (number and expiry date) do not pass through our server but are sent directly to Paypal so encrypted.
HOW CAN I ORDER FROM ABROAD?
It is possible to order from abroad after logging on E-napolistore.it and indicating the desired shipping country with its address including postcode. plus any phone number of the recipient.
WHO CAN I CONTACT IF I HAVE PROBLEMS ON STAGE OF PURCHASE AND / OR TECHNICAL PROBLEMS?
For any problem of any kind, please contact our customer service.
WHAT TO DO WHEN ARRIVE THE GOODS?
- Check that the package is not damaged or wet and otherwise complies with the standard features of a parcel;
- Check that the number of parcels (parcel number) indicated on the shipping documents corresponds to the number of the package delivered.
N.B. Any disputes must be raised immediately to the carrier; failing that, the product is considered delivered.
WHEN TO CARRY A PURCHASE IS ISSUED THE RECEIPT OR INVOICE ACCOMPANYING?
At the time that a purchase is made, the customer will receive the invoice. The customer can specify billing information other than shipping.
IF I HAVE PROBLEMS TO SAIL ON THE SITE AND / OR DISPLAY PROBLEMS HOW CAN I DO?
WHAT TO DO AT THE ARRIVAL OF THE GOODS ORDERED? HOW TO CHANGE THE GOODS?
E-napolistore.it allows you to make the change of goods purchased under the following conditions:
- The goods must not be broken / deteriorated and in any case must not show signs of wear caused by use.
- When equipped with special packing material (envelope / box etc.), this package should be used to re-enter the goods.
- There should be spent more than eight days from the date of receipt of goods.
If the goods correspond to the regulations mentioned above, to make the change you need to contact our Customer Service at toll free number (or by e-mail to firstname.lastname@example.org) communicating the references of order and the items to be changed.
The shipping costs for the replacement of the goods and for the return of the new product are borne by the customer and you can decide how to send it.
WHAT HAPPENS IF THE PRODUCT ORDERED IS OUT OF STOCK?
If, for special reasons, upon receipt of the order, one or more items are not available, E-napolistore.it , within 2 days of receiving your order, will contact the customer informing him of any more waiting times for finding article desired and / or will propose one or more items that, in terms of quality / price ratio, are equivalent to those ordered.
If the customer accepts the substitute product and he doesn't like it, he can change item, in the terms provided by the right of withdrawal (see separate item in the FAQ) and E-napolistore.it will bear all costs related to returning the item replacement.
IS IT NECESSARY TO REGISTER?
Before making the purchase on www.e-napolistore.it you must register for the site. Registration is free, quick and involves no obligation to buy
HOW TO REGISTER?
You must fill in the registration form with your personal data and choose a password. After entering all necessary data, a confirmation message will inform you of your registration. From that moment you will be in effect a registered user and you could enter in the restricted area.
WHAT HAPPENS TO DATA?
The data provided during registration are put into electronic archives, processed electronically secure and used only for purposes related to purchases or to inform about our activities, in full respect of privacy.
DATA MODIFICATION OR CANCELLATION
At any time you can change your data directly from the reserved area, or request the cancellation by sending an e-mail to email@example.com.
The customer can access to private area simply by logging in, or entering their identification data. In this section you can check the contents of your cart and the status of orders, or modify your information.